We deliver to more than
2500 cities All Over India.
Specifically:
Cakes & Flowers: These being
perishable products, are delivered to around 250 major cities & towns of
India. Click here for list
All other items:Delivered to
2500 cities & towns in India
Select Items like Torans, Handicrafts :
Delivered worldwide
What are the timelines for
delivery?
Same Day
Express delivery is available, only
for Cakes & Flowers, for orders placed upto 11:30 IST. Customer must
indicate this in the "Special Instructions" box while placing order.
All other items are sent via Reputed Courier
Companies (Blue Dart or equivalent) and gets delivered in 2-4
days depending on destination.
Locations not covered by courier companies
are serviced via Indian Speed Post. This option takes 5-6 days for
delivery.
How are Perishable
products (Cakes & Flowers) sent?
Cakes & Flowers, being
perishable products are purchased locally at the city of delivery and
handed over by our trained agents. This is to ensure maximum freshness
and speedy delivery. All other gifts are sent via Courier / Speed post.
Do I get online
tracking facility?
Sure! For items sent via
Courier, we can provide the Blue Dart Airway Bill number which can be
tracked online. However, online tracking is not available under Indian
Postal Services. We can provide you the Booking Number, if you so
require.
How can I help to ensure
that the delivery is made in time?
Here are a couple of
tips to ensure that your gift reaches in time:
- Please ensure that the Recipient Name, Address & Pin code is correct.
- Optionally, please do fill in the Recipient's Mobile / Landline Number
so that (s)he can be contacted in case of they are out of home
- Do try to place the order well in time (depending on the location).
Quality of Gift Items
Are the same items as
displayed on the website delivered?
Gujarat Gifts does not
practice the "Bait & Switch" tactics of substituting inferior products
which some services indulge in. However, at times, we may have to
deliver a similar / substitute product of similar quality & price in
case the original product is not available. In no case, will there be a
compromise in the quality of the gift items.
Perishable products like Cakes & Flowers are prepared locally at the
city of delivery, hence they may vary slightly from the image due to
differences in the artistic interpretation of florists / bakers in
different cities.
Will colors match
exactly in case of Fabric based products (Sarees, Handicrafts etc)?
Due to the limitations of
the Digital Media in rendering color on computer screens with
uniformity, you may perceive a slight difference in color tone (marginal
difference) for Fabric based products like Sarees, Handicraft items etc.
However, the quality & other specifications will remain the same.
From where are the Gift
items sourced?
Gujarat Gifts sources the
gift items from the most reputed companies to ensure a pleasant gifting
experience for you. Please be assured : Quality is important to us.
Payment & Security
What are the Payment Options
Offered?
Credit Cards : VISA,
MASTERCARD, AMEX, DISCOVER
PayPal
Wire Transfers: We
can do this for you for orders valued at $ 200 & above. The cost of transfer
will have to be borne by you. Please contact us at
info@gujaratgifts.com for details.
Western Union:
If you do not have a credit card, you may pay us via Western
Union. The cost of transfer will have to be borne by you. Please contact us
at
info@gujaratgifts.com for details.
Cash Deposited in our
Bank Account: You may transfer funds to our ICICI / AXIS Bank account
via Cash / Cheque / Online Transfers. Please contact us at
info@gujaratgifts.com for details.
Are Credit Card Payments
safe?
All our Credit Card
payment processing is done by CCNOW, our authorized online retailer using
128 bit SSL encryption. The details of your credit card are never seen by us
and this is the safest and the most convenient payment option.
Will you get my order
instantly after I place it online?
Orders placed online take
anywhere between 1 to 6 hours generally to reach us as they are processed in
"Batches" by CCNOW. However, we are able to view the order details instantly
and can prepare to deliver your order during this period.
You also get a CCNOW Order Number right after placing the order, which can
be used to lookup the details of the order and its status.
Am I charged anything extra
over & above the displayed prices?
No. We do not have
hidden prices like Shipping, Handling etc. What you see is what will be
charged. Delivery within India is absolutely Free.
Some items, which are shippable worldwide have extra delivery charges
indicated clearly with them.
Also, if you are paying for the gifts in Dollars using a International
Credit Card (e.g. billed in Rupees) your bank may levy a conversion charge
to you, which is normally a small markup on the exchange rate.
Custom Instructions
for Delivering your Gifts
Can you deliver on a
specific Date?
Please see the section on
Delivery Information above for delivery timelines. We are normally able
to delivery Express Gifts like Cakes & Flowers within 24 hours and can
schedule delivery as per desired date.
Since other gift items are sent via Courier, we time the despatches in
such a way that the gift reaches around the desired date. However, since
we cannot control the schedule of courier companies, we cannot promise
delivery on exact date.
Between what times of the day
do you deliver?
We can deliver gifts between
10:00 AM to 8:00 PM, though we are flexible enough to customize any special
requests for you. Please write in at
info@gujaratgifts.com
for your special request and we will respond asap.
Can I send a Custom Message
along with my Gift?
We encourage you to do this!
Please mention your Message in the "Special Instructions" box while checking
out.
Where do I Mention the
Desired Date of Delivery?
Please write this in the
"Special Instructions" box while checking out. You can also
email it to us.
Can you write my Special
Text on the Cake?
We can do this for delivery in larger
locations, subject to a limit of 15 characters.
Miscellaneous
What happens if you do not
deliver or deliver late?
If you place your order
keeping in mind the delivery timeline as above, we will be able to
deliver it in a timely manner, unless it happens due to forces beyond
our control (Natural Calamity, Strikes, Riots etc). In case of any
issues, we will proactively keep you informed via email.
Please do ensure that the recipient is available at the given address to
take delivery of the gifts and the phone number is correct. Our maximum
liability under any circumstance is limited to a refund of the purchase
price.
We are committed to helping your gifts reach in time, even if you are
late in ordering.
What is your Refund Policy?
We do not issue refunds in
case of a) Recipient does not accept a perishable gift b) Customer does
not want the gift c) Address is incorrect (for non-perishable gifts, we
may re-ship the gifts in exceptional cases) d) Delivery is not done as
per a specified date or time (which we have not expressly agreed on;
since it may not be feasible to deliver on certain dates / times).
Only in exceptional circumstances where there is a gross error from our
end, and no other resolution is possible, we can refund the money. Our
maximum liability in any event is limited to a refund of the purchase
price.
What is your Email
Policy?
In a nutshell: a) We do
not rent or sell your email address to any third party b) We send out
promos announcing our Festive Specials, New Arrivals etc which has a
provision to opt-out. c) We encourage you to report any instances of
unsolicited email to us at
info@gujaratgifts.com and we will resolve them speedily.
