Please note that we do have a returns / refund policy. If the customer is dissatisfied with the quality or the quantity of the products delivered, or a product substitution, in case of non-availability of the original item at the time of delivery, he / she should notify Gujarat Gifts within 48 Hrs of the delivery of the gifts via email.
In such an event , we may replace the items delivered subject to an approval by our Q C department, and the item being in an un-opened and re-saleable condition, or process a part or a full refund, on a case to case basis. For such an exchange or refund, the goods delivered will have to be sent to our Head Office at the recipients cost. However, we will pay for the delivery of the exchanged goods to the recipient. Do note that certain kinds of perishable products like Cakes & Flowers and Perishable Food Items like Sweets, Chocolates, Dry Fruits may not be subject to returns. Please note that no complaint for an exchange will be entertained if the same is made after 48 Hrs. of the delivery of the goods.